FREEE log anyone???
I had already been using a log vaporizer for a few years before discovering underdog. My old vaporizer was dead and I wanted it fixed but the company had disappeared (purpledays) so I'm very glad I ended up discovering underdog.
I first got a beautiful purple log underdog which lasted me 3 years. Not only was the piece a work of art but it also was very efficient and practical and it was certainly helpful that my asthma improved because I was no longer smoking. I was also able to get glass/silicone pieces after switching to underdog, so I knew all the pieces of the vape was healthy. In fact during a several months period when I didn't touch the vape my asthma didn't improve, which was proof to me that this vaporizer, with reasonable, mild, but regular usage does not hurt my lungs and at the same time it helped me get off the bad pharmaceutical pills, such as painkillers etc, so I don't have to put up with their side effect. The perfect solution for a medical user! I can also use the log with a glass piece and a glass on glass (GonG) stem which connects the two.
However this isn't even the best part.
The customer service was extremely helpful whenever I needed an accessory, or the one or two times when the electric cord was damaged and I needed to figure out what cord to get.
But it wasn't until I got a new cord and the vaporizer (my first underdog) still didn't work, proving to be dead after being a companion for three years, that customer service REALLY BLEW MY MIND OFF:
They asked me to ship them my old vaporizer, the purple log and sent me a FREE NEW vaporizer that I even got to choose the model of!!!!!! Now I have a beautiful maple log which looks very different than my first underdog, the purple log, but is equally mesmerizing in its beauty and this new maple log has been going strong for 2 years now!
I know of no other company that would do this. They really set new frontiers in customer service and pleasing customers beyond their wildest imaginations.
As an underdog customer of 5 years, I pray this company stays in good business and grows and they deserve all the best. <3 LOVE UNDERDOG <3
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